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Training was held for KOBİA employees 25.10.22

ASAN Innovative Development Center held "Effective communication skills", "Stress situation management", "Conflict situation management", "Customer satisfaction management" trainings for the employees of the Small and Medium Business Development Agency (KOBİA).

A number of skills and habits such as active listening, explanation and persuasion skills, methods of effective use of voice, the key to customer-oriented service, stress management, methods of daily stress and exhaustion protection, ways out of challenges, the basics of verbal and non-verbal communication, as well as asking questions, useful feedback, body language and emotion management, conflict characteristics and management, steps in decision-making and conflict prevention techniques have been taught to the participants.

Also, each training included discussion, practical exercises and role games.